Studio policy · BLK-CAN-2026-11-v1

Cancellation, Rescheduling & Return Policy

Cancellation grace period

A full refund is available if you request cancellation within 48 hours of your original reservation payment and your original appointment was scheduled at least 14 calendar days after booking. Rescheduling does not restart the grace period.

House Collection cancellations

Outside the eligible grace period, House Collection reservation payments are non-refundable, subject to applicable law and this policy.

BLK First Look cancellations

For the $550 BLK First Look session:

• Eligible 48-hour cancellation: full $550 refund.
• After the grace period, with at least 7 calendar days’ notice: $350 refunded and $200 retained.
• After the grace period, with less than 7 calendar days’ notice: no refund, subject to applicable law.

Rescheduling

One complimentary reschedule is available with at least 7 calendar days’ notice. The replacement appointment must take place within 90 days of your original session date.

Additional approved reschedule requests may require reimbursement of actual, documented, nonrecoverable costs, up to $250 per request.

Studio cancellations

If BLK Label cancels a session that has not been performed, you may choose a full refund or a replacement date.

Artwork and digital products

Custom artwork generally becomes non-refundable once you approve the order and production begins. Appropriate remedies remain available for defects, damage and fulfillment errors.

Delivered digital images are generally non-refundable for a change of mind, subject to applicable consumer rights.